[2023] Customer Service 2.0: Learn Digital Customer Service

1 Hour

$12.99$52.00

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27 Lessons (1h)

Your First Program
Preview

Digital Customer Service for the Social Media Era

Hi I’m Davis! Welcome to the Customer Service 2.0 Course2:42
The Five Principles of Customer Service 2.02:57
Download All of Eazl’s Customer Service 2.0 Resources
Voices from the Field: Dealing with the Stress Involved in Customer Service3:33
How to Solve Customer Issues in a Community-First Context

How Increased Connectivity is Changing Customer Service4:42
The IPX System: How to Diagnose a Problem2:49
Voices from the Field: Dealing with the Stress Involved in Customer Service1:49
Learn to Think in Terms of Jobs To Be Done3:56
Three Resources to Help Customer Service Teams Handle Coronavirus (COVID-19)
What a Community Focus Means for Solving Individual Problems4:33
Case Study: The 5 Principles in Problem Solving Action4:48
[Assignment] Which Questions Would Help Diagnose the Problem?1:40
What Social Media and Smartphones Mean for Customer Service

What’s Different about Customer Care on the Social Web?3:10
The 5 Most Common Social Care Interactions1:57
Voices from the Field: What Can I do to Help Customers via Social Media?2:33
SideBYSide: Tone Mirroring for the Global Digital Community4:05
Learn a Framework for Prioritizing Social Care Requests2:32
SideBYSide: a Quick Tour of Four Social Monitoring Tools3:43
Three Case Studies in Social Care Excellence3:42
[Assignment] How Will You Handle this Support Request Received on Social Media?0:38
How to Generate Revenue through Compassionate Service

The Cost of Attracting Customers is Rising4:01
3 Ways to Create a Culture of Compassion around Customer Service4:18
The Four Opportunities to Convert Customer Service into Revenue2:23
The Apple Case Study: Increasing the LTV through Customer Service3:42
Your Professional Growth: Becoming a Customer Experience Leader
[Assignment] Customer Experience Improvements for Amazon.com
Let's Wrap and Get You Your Certificate4:28

Be Able to Confidently & Compassionately Serve People in the Social Media Era — Used by Chase®, Intel®, and More!

Eazl

Eazl | The Online School that Fits Your Life

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Eazl is the online school that fits your life. Since launching in 2013, Eazl courseware has received 10,000+ 5-star reviews and is trusted by teams at Tesla, Harvard, the World Bank, and many other leading organizations. Today, 150,000+ students use Eazl to build and prove their skills from anywhere, on any device, on their own schedule.

Description

If you want to learn how to serve the population of more than 2.5 billion smartphone users worldwide, then this course is for you. Eazl’s Digital Customer Service Certificate Course introduces you to customer service in the smartphone era. In this course, you’ll authentically engage with your customers, diagnose and solve customer issues, and foster loyalty that results in increased revenue for your organization. You’ll learn how to do all of this in a way that’s both informative and engaging.

Learning digital customer service can be challenging and complex. To navigate this maze, you need a learning experience that’s engaging (that’s why we animate our lectures!), based on real-world examples (that’s why we have fun case studies!), and includes great supplementary materials. That’s what you’ll find inside.

4.6/5 average rating: ★ ★ ★ ★ ★ ★

Access 27 lectures & 1 hour of content 24/7
Use the IPX system to diagnose & solve customer issues in a community-first context that’s appropriate for the social media era
Mirror tone & provide social customer care for a global base of digitally-connected users
Monitor your brand on social media, blogs, & other digital channels
Generate revenue through compassionate customer service

"This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam

"I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!" - Genevieve Clement

Specs

Important Details

Length of time users can access this course: lifetime
Access options: desktop & mobile
Redemption deadline: redeem your code within 30 days of purchase
Experience level required: all levels
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Requirements

Any device with basic specifications

Terms

Unredeemed licenses can be returned for store credit within 30 days of purchase. Once your license is redeemed, all sales are final.

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