Tech support company PlumChoice raises $2.8M
Remote tech support company PlumChoice has raised an additional $2.8 million to complete its third funding round at a total of $8 million.
The Billerica, Mass. startup provides training, maintenance and repair for more than 370 applications. Its technicians can make home visits when necessary, but they provide most of their services remotely, says chief executive Ted Werth.
It looks like PlumChoice has gotten some real traction in the crowded tech support market, which also includes Best Buy’s Geek Squad, Support.com and SupportSpace. The company says it served more than 2.5 million transactions in 2007, provides the remote support for services like Circuit City’s firedog and is profitable.
Werth touts the company’s SAFElink remote support platform and the quality of its technicians — who are all based in the United States — as major differentiators.
The new funding comes from Edison Venture Fund, Comerica Bank and members of management.
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About the Author, Anthony Ha
Anthony is VentureBeat's assistant editor, as well as its reporter on enterprise technology, cloud computing, and tech policy. Before joining VentureBeat in 2008, Anthony worked at the Hollister Free Lance, where he won awards from the California Newspaper Publishers Association for breaking news coverage and writing. He attended Stanford University and now lives in San Francisco. Reach him at anthony@venturebeat.com. You can also follow Anthony on Twitter.
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