Five9 takes $12M for on-demand call centers
Instead of maintaining permanent call centers, some companies prefer to outsource their work to outside companies like Five9, which offers a “virtual call center” that allows companies to tap into its services whenever necessary.
There’s plenty of competition in this area, including Transera, which upped its total financing to $30 million last year, and LiveOps, which has taken a nearly equal amount.
This financing puts Five9 right in that same range, with about $29 million in venture funding to date. This $12 million round was provided by Hummer Winblad Venture Partners, Partech International and Mosaic Venture Partners. The company is based in Pleasanton, Calif.
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About the Author, Chris Morrison
Chris Morrison writes about cleantech and environmental issues for VentureBeat, with occasional forays into gaming and semantic technology. He got his start writing about tech for Business 2.0 magazine, but quickly realized new media was the ticket when that institution closed its doors in 2007. Chris has also covered public equities and regulatory issues. He originally hails from southern Virginia, graduated from Evergreen State College in Washington, and now lives in San Francisco.